How can we help you?
Find answers to common questions, or get in touch with our support team.
Frequently Asked Questions
How do I track my order?
Once your order is confirmed, visit the Orders tab in Entrega or navigate to /entrega/track. You'll see real-time driver location and estimated arrival time.
Can I cancel my order?
You can cancel within 5 minutes of placing an order at no charge. After that, a partial fee may apply depending on how far the driver is. Contact support immediately if you need to cancel.
How long does delivery take?
Most deliveries in Hartbeespoort and surrounds are completed within 30–60 minutes. Delivery time depends on restaurant/partner prep time, distance, and traffic conditions.
I was charged but my order didn't go through. What now?
Don't worry — payment failures that result in a charge are automatically refunded within 3–5 business days via Yoco. Contact support@entrega.co.za with your order reference if you need assistance.
I'm a business — how do I list on Entrega?
Fantastic! Head to our Become a Partner page to submit your application. We review all applications within 48 hours and will get in touch about onboarding.
How do refunds work?
If your order is missing items or arrives in poor condition, contact us within 24 hours with a photo. We'll process a credit or refund to your original payment method within 5–7 business days.
Where do you deliver?
We currently deliver within Hartbeespoort, Schoemansville, Melodie, Kosmos, and the Magalies areas. We're expanding — check Entrega for the latest coverage.
Can I tip my driver?
Yes! You can add a tip at checkout or via the order confirmation page. 100% of the tip goes directly to your driver.