Cancellation Policy
Last Updated: 10 April 2026
VisitHartbees acts as an intermediary booking agent connecting guests with independent partner establishments in the Hartbeespoort region. This Cancellation Policy governs all bookings made through visithartbees.com and is aligned with the Consumer Protection Act, 2008 (CPA).
1.1 Standard Cancellation Tiers
All cancellations are calculated based on the number of calendar days before the first scheduled arrival date in your itinerary:
| Timeframe | Refund |
|---|---|
| 30+ days before arrival | 100% refund, minus a non-refundable 10% administrative and payment gateway fee |
| 14–30 days before arrival | 50% of the total booking value |
| 7–14 days before arrival | 25% of the total booking value |
| Less than 7 days or No-Show | No refund (0%) |
1.2 How to Cancel
To request a cancellation, navigate to My Bookings on visithartbees.com and select Request Cancellation, or contact our concierge team via WhatsApp between 08:00 and 20:00 SAST.
1.3 Weather-Dependent Activities
Certain experiences — including but not limited to boat cruises on the Hartbeespoort Dam, the Aerial Cableway, and outdoor adventure activities — are subject to weather and safety conditions determined solely by the partner operator.
If a partner cancels an activity due to unsafe weather conditions:
- You will first be offered a Reschedule Voucher valid for 90 days.
- If rescheduling is not possible within the voucher validity period, a full refund for that specific activity will be issued.
This clause does not apply to cancellations initiated by the guest due to forecasted weather.
1.4 Partner-Initiated Cancellations
If a partner establishment cancels your booking for any reason other than weather (e.g., overbooking, operational closure), VisitHartbees will:
- Attempt to arrange a comparable alternative experience at no extra cost.
- If no suitable alternative is available, issue a full refund for the affected portion of the booking within 7–10 business days.
1.5 Bundle Bookings
For "Hand-Picked" bundle packages: if one component is cancelled, only the portion of the total price allocated to that specific item is subject to this cancellation policy. The remainder of your itinerary remains valid and is not affected.