Refund Policy

2.1 Processing Time

Approved refunds will be processed via the original payment method (Yoco) within 7–10 business days from the date the refund is approved. Please allow additional time for your bank or card issuer to reflect the credit.

2.2 Administrative Fee

VisitHartbees reserves the right to withhold a flat R150 Administrative Fee on any user-initiated refund to cover bank charges, payment gateway fees, and manual processing costs. This fee is waived in cases where the cancellation is initiated by VisitHartbees or by a partner establishment.

2.3 Bundle Refund Breakdown

For bundle packages containing multiple experiences:

• If you cancel the entire package, the refund tier from the Cancellation Policy applies to the full booking value.
• If one component is cancelled by a partner, only the pro-rata portion allocated to that specific item is refundable. The rest of your itinerary remains active and valid.
• Individual items within a confirmed bundle cannot be selectively cancelled by the guest.

2.4 Non-Refundable Items

The following are non-refundable under any circumstances:

• The 10% administrative and payment gateway fee on cancellations made 30+ days in advance
• Expired vouchers and Master Pass QR codes
• No-show bookings
• Entrega store orders that have already been dispatched

2.5 Dispute Resolution

If you believe a refund has been incorrectly calculated, please contact us at support@visithartbees.com within 14 days of the refund being processed. We will review your case and respond within 5 business days.